SMS Terms & Messaging Program

A2P 10DLC Compliant

1. Program Description

S&A Freight Solutions LLC provides truck dispatching services connecting owner-operators and carriers with freight loads. As part of this service, we send SMS text messages to clients regarding load assignments, dispatch coordination, and account updates.

This page governs our SMS messaging program and is intended to be fully transparent about how, when, and why we communicate with you via text message. Our program operates in compliance with A2P 10DLC carrier registration requirements and applicable TCPA and CTIA guidelines.

2. How Consent Is Obtained

Consent to receive SMS messages from S&A Freight Solutions LLC is obtained through one or more of the following methods:

• Verbal consent during sales calls — Consent is obtained verbally during our outbound sales process (e.g., cold calls), at the point a prospective client agrees to engage our dispatch services. Our team documents verbal consent at the time it is given as part of our standard onboarding procedure.
• Web form submission — Consent is obtained when a user submits their phone number through our website contact form at sandafreightsolutions.com, indicating agreement to receive communications from us.
• Direct initiation — Consent is obtained when a user texts us directly, signaling willingness to receive SMS replies and ongoing operational communications.

By providing consent through any of the above methods, you agree to receive SMS messages from S&A Freight Solutions LLC as described in this program. Consent to receive SMS messages is not a condition of purchasing or using our dispatch services.

3. Types of Messages Sent

As part of our dispatch operations, you may receive SMS messages including but not limited to:

• Load assignment notifications
• Pickup and delivery ETA updates
• Rate confirmations and rate negotiation updates
• Check-call reminders and check-in coordination
• Available load offers matching your equipment and lanes
• Account and billing updates
• Appointment scheduling and broker communication summaries
• Operational alerts and dispatch status updates

All messages are operational in nature and directly related to the dispatch services we provide. We do not send promotional or marketing messages unrelated to your active dispatch relationship with us.

4. Message Frequency

Message frequency varies based on active loads and dispatch activity, typically ranging from a few messages per week to several per day. Carriers actively working with our dispatch team during high-volume periods may receive more frequent messages to support real-time load coordination.

5. Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details on any applicable charges associated with sending or receiving SMS messages.

6. Opt-Out Instructions

7. Help

8. No Third-Party Sharing

Your phone number and personal information collected in connection with this SMS messaging program will not be sold, rented, traded, or shared with third parties for marketing or promotional purposes under any circumstances. Information may be shared only as described in our Privacy Policy.

9. Related Policies

10. Contact Us