1. Introduction
S&A Freight Solutions LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or communicate with us, including via SMS text messaging.
2. Information We Collect
We may collect the following types of information:
- Name, email address, phone number, and business details you provide through our contact form
- Communications you send to us via phone, email, or SMS
- General usage data collected automatically when you visit our website (e.g., browser type, pages visited)
3. SMS / Text Messaging
Consent: S&A Freight Solutions LLC obtains consent to send SMS text messages through multiple channels. Consent may be collected in any of the following ways:
- Written consent — by providing your phone number and submitting our contact form on this website, you expressly agree to receive SMS communications from us.
- Verbal consent — during onboarding calls, carrier intake conversations, or any direct phone interaction with our dispatch team, carriers and clients may provide verbal authorization to receive SMS messages. Our team documents verbal consent at the time it is given as part of our standard onboarding procedure.
- Direct initiation — by texting us first, you consent to receive SMS replies and ongoing business-related communications from S&A Freight Solutions LLC.
These messages may include load assignments, dispatch coordination, delivery notifications, and account and billing information.
Message Frequency: Message frequency varies based on the nature and activity level of your dispatch relationship with us. Carriers actively working with our team may receive recurring messages on a daily or as-needed basis to support load coordination and operational communication.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-subscribe or provide fresh consent.
Help: Reply HELP to any message for assistance, or reach us directly at info@sandafreightsolutions.com or (406) 209-8385.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
No Third-Party Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide dispatch services
- Send you relevant business communications via SMS, email, or phone
- Improve our website and service offerings
- Comply with legal obligations
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We do not share your personal information with third parties for marketing purposes. We may share information only in the following limited circumstances:
- With service providers who assist in our business operations (e.g., email or form processing services) under strict confidentiality agreements
- When required by law or to protect the rights and safety of our business or others
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Contact us with any privacy-related questions or concerns
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or our SMS practices, please contact us:
S&A Freight Solutions LLC
1001 S Main Street Ste 500, Kalispell, MT 55901, USA
Email: sandafreightsolutions@gmail.com
Phone: +1 406 434 1859